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Tuesday 30 December 2014

Productivity crunch in IT domain can be resolved with CRM

12/30/2014 10:24:00 am

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It has been noticed that the service providers are increasingly more reliant on the satisfied clients and along with their propositions in comparison to any other domain. This concept is mainly driven by the factor that clients are expected to stay loyal to a particular service provider who has the ability to meet all their requirements.

CRM needs 

- It is possible to impress the clients with targeted and focused consulting so that the right advice comes to the forefront.

- Speedy and quick reaction times with the client calls.

- Efficient and effective management of number of factors such as turnover, costs and resources.

Understanding the varied advantages of CRM 

It has been found that centrally placed data helps in making the company processes effective and also efficient in nature. Everything comes at the fingertips such as addresses, tasks, projects and also appointments. Apart from this, updating of data at any time also becomes possible and all users are able to view it.

Each and every client is considered as a value to an organization. A professional CRM tool helps in segmentation of the clients into varied groups and then targeting these groups in an effective manner. It has proven to be helpful in making realistic quotes that helps in convincing the clients in the best possible way.

It won’t be incorrect to state that such a CRM should be selected for the IT domain that will be able to tailor individual solutions that matches with the most exact needs. Moreover, integrations with other tools such as mobile devices or with project management software should be attainable. The CRM interface should be capable of integrating with all kind of applications which are being used by a company.

Selecting a CRM vendor that offers solutions especially designed and developed for the service industry and also combining of varied aspects like project management, resource management, communication and also other business solutions that have been tailored as per the organizational requirements with the aim to help lower the costs and also raise the client satisfaction at the same time.

With an efficient CRM at its center, it becomes possible for a service firm to help modernize its workplace and also offer top class client servicing facilities, easy management of disbursed talent pool and also strengthen profitability.

Furthermore, it should allow a user to select from cloud or on premises deployment, along with offering the option to migrate from one particular deployment model to another, with the change in business requirements –

- Easy deployment 
The ability to select from cloud or on premises implementation, making use of the same architecture and codebase, is an essential requirement of a CRM.

- Access 
A top class CRM for the service providers should have the ability to offer quick access to varied features via web browsers, mobile devices and also office applications.

- Pricing 
Offering varied models that are not just simple, flexible and also focused on the requirements of the individual roles in your firm.

- Partners 
Finding the right kind of partners in a specific region along with offering expertise to configure the solution in accordance to the requirements.

The article is also available at http://goarticles.com/article/Productivity-Crunch-in-IT-Domain-Can-Be-Resolved-With-CRM/10007762/



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